{"id":67,"date":"2019-04-02T13:50:05","date_gmt":"2019-04-02T20:50:05","guid":{"rendered":"http:\/\/www2.rtcsnv.com\/ways-to-travel\/?page_id=67"},"modified":"2019-05-29T15:30:38","modified_gmt":"2019-05-29T22:30:38","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/transit-services\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last rtc_intro_wrapper\" style=\"--awb-bg-color:#f4f4f4;--awb-bg-color-hover:#f4f4f4;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-bus-alt fas circle-yes fusion-text-flow rtc_intro_icon\" style=\"--awb-circlecolor:#1d427f;--awb-circlecolor-hover:#1d427f;--awb-circlebordercolor:#1d427f;--awb-circlebordercolor-hover:#1d427f;--awb-circlebordersize:1px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:68.4px;--awb-margin-right:20px;\"><\/i><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one rtc_intro_title\" style=\"--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">FAQs<\/h1><\/div><div class=\"fusion-text fusion-text-1 rtc_intro_text\"><p>Listed below are commonly asked questions. Hopefully, the answer to your question is below and if not, please contact the Regional Transportation Commission of Southern Nevada (RTC) at <a href=\"tel:%20702-228-7433\">(702) 228-RIDE (7433<\/a>) or <a href=\"https:\/\/www.rtcsnv.com\/contact\/\">e-mail us<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2>Frequently Asked Transit Questions<\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1404 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Do you stop at the Welcome to Las Vegas sign?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:40:08-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1404\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1404\" href=\"#collapse-1-1404\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you stop at the Welcome to Las Vegas sign?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1404\" aria-labelledby=\"faq_1-1404\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p>Yes, the Deuce and Route 104 do stop at the \u2018Welcome to Las Vegas Sign\u2019 and there is a pedestrian crosswalk for safe access.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1406 transit-services \"><span class=\"entry-title rich-snippet-hidden\">What is Club Ride and how do I become a Club Ride member?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:45:08-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1406\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1406\" href=\"#collapse-1-1406\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is Club Ride and how do I become a Club Ride member?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1406\" aria-labelledby=\"faq_1-1406\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p>Club Ride Commuter Services is a program designed to reduce traffic congestion and improve air quality by encouraging different modes of transportation. To become a member, visit rtcsnv.com, call 702-228-RIDE (option 5), or visit your HR Office to see if your employer is a partner to sign up onsite.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1409 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Do comments have to be placed through RTC Customer Service at (702) 228-RIDE (7433)?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:48:04-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1409\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1409\" href=\"#collapse-1-1409\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do comments have to be placed through RTC Customer Service at (702) 228-RIDE (7433)?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1409\" aria-labelledby=\"faq_1-1409\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-5\"><p>All comments must be recorded to ensure they are being researched, directed to the appropriate department and answered in a timely manner. The RTC Customer Service process is in place to better serve you. You may also place a comment in person at the Bonneville Transit Center (BTC) &amp; Administration building, online, through the rideRTC app, and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1411 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why are Reduced Fare ID cards only available at the Bonneville Transit Center (BTC)?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:20:00-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1411\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1411\" href=\"#collapse-1-1411\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why are Reduced Fare ID cards only available at the Bonneville Transit Center (BTC)?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1411\" aria-labelledby=\"faq_1-1411\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Bonneville Transit Center (BTC) serves as the central transit facility and provides better accessibility to a greater number of customers.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1413 transit-services \"><span class=\"entry-title rich-snippet-hidden\">What qualifies me for a Reduced Fare ID card?<\/span><span class=\"updated rich-snippet-hidden\">2022-05-24T10:43:48-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1413\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1413\" href=\"#collapse-1-1413\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What qualifies me for a Reduced Fare ID card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1413\" aria-labelledby=\"faq_1-1413\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-6\"><p>The RTC offers reduced fares for youth 6-17 years, senior citizens 60+ years, Medicare eligible persons, customers with a valid transit ID\u2019s from another transit agency and customers with a disability. A valid driver\u2019s license or non-driver photo ID card issued by the Department of Motor Vehicles must accompany all signed original letters from a physician stating the individual is disabled along with the time period of the disability. The letter must be less than 3 months old.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1415 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why doesn\u2019t the RTC expand the fixed route service area?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:20:32-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1415\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1415\" href=\"#collapse-1-1415\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why doesn\u2019t the RTC expand the fixed route service area?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1415\" aria-labelledby=\"faq_1-1415\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">The economy and ridership are key factors that limit the RTC\u2019s expansion plans. The RTC evaluates service annually and if operational resources exist and there is enough demand, the RTC strives to make expansions possible.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1417 transit-services \"><span class=\"entry-title rich-snippet-hidden\">How can I get routing and time-point information when the RTC offices are closed?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:20:54-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1417\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1417\" href=\"#collapse-1-1417\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I get routing and time-point information when the RTC offices are closed?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1417\" aria-labelledby=\"faq_1-1417\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">Customers may use the Transit Guide or visit the RTC\u2019s Web site, rtcsnv.com, to access specific route information, maps and time-points. RTC\u2019s transit app, rideRTC, is a convenient resource for routing information as well as purchasing passes.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1419 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Are all buses wheelchair accessible?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:21:14-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1419\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1419\" href=\"#collapse-1-1419\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are all buses wheelchair accessible?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1419\" aria-labelledby=\"faq_1-1419\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">All RTC vehicles are equipped with lifts, ramps or kneeling devices to accommodate passengers using mobility devices.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1421 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why are select passes sold at Ticket Vending Machines (TVMs) and bills larger than $20 not accepted for purchase?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:50:03-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1421\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1421\" href=\"#collapse-1-1421\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why are select passes sold at Ticket Vending Machines (TVMs) and bills larger than $20 not accepted for purchase?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1421\" aria-labelledby=\"faq_1-1421\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-7\"><p>The RTC provides change at the Bonneville Transit Center (BTC) and South Strip Transit Terminal (SSTT) with a bill breaker machine in order to better serve transit patrons.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1423 transit-services \"><span class=\"entry-title rich-snippet-hidden\">How can customers acquire change to purchase fares at Ticket Vending Machines (TVMs) or onboard buses?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:21:50-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1423\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1423\" href=\"#collapse-1-1423\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can customers acquire change to purchase fares at Ticket Vending Machines (TVMs) or onboard buses?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1423\" aria-labelledby=\"faq_1-1423\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">The RTC provides change at the Bonneville Transit Center (BTC) and South Strip Transit Terminal (SSTT) with a bill breaker machine in order to better serve transit patrons. <\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1425 transit-services \"><span class=\"entry-title rich-snippet-hidden\">There was an issue with my pass. Why can\u2019t it be replaced immediately?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:22:09-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1425\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1425\" href=\"#collapse-1-1425\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There was an issue with my pass. Why can\u2019t it be replaced immediately?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1425\" aria-labelledby=\"faq_1-1425\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">There is a required investigative process that must occur before the RTC is able to return or replace a pass and this process can take anywhere from 7-10 days to complete.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1427 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why are passes validated at the time of issue when it is purchased from a Ticket Vending Machine (TVM)?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:22:26-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1427\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1427\" href=\"#collapse-1-1427\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why are passes validated at the time of issue when it is purchased from a Ticket Vending Machine (TVM)?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1427\" aria-labelledby=\"faq_1-1427\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">Passes are activated at the time of issue to ensure the pass is valid when boarding RTC Transit services.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1429 transit-services \"><span class=\"entry-title rich-snippet-hidden\">What can be done if I have a complaint about a driver?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:51:29-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1429\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1429\" href=\"#collapse-1-1429\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can be done if I have a complaint about a driver?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1429\" aria-labelledby=\"faq_1-1429\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-8\"><p>The RTC strives to offer exceptional customer service. Please contact an RTC Customer Service Representative at (702) 228-RIDE (7433), seven days a week from 7 a.m. to 6 p.m., with the route number, vehicle number, location where you boarded the bus, and time you boarded the bus, and this information will be forwarded to the appropriate department for review and follow-up. You may also place a comment in person at the Bonneville Transit Center (BTC) and RTC Administration building, online, on rideRTC app and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1431 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why did the bus pass me up?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:23:43-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1431\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1431\" href=\"#collapse-1-1431\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why did the bus pass me up?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1431\" aria-labelledby=\"faq_1-1431\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">There are a few reasons why a bus could pass you up such as: the bus is already at full capacity and is unable to board additional passengers, the bus is out of service, or the bus is being used to fill in for only a portion of a route to close gaps in service that may have been caused by roadway congestion, traffic accident, or some other valid reason. The bus is not required to stop at each bus stop if there are no customers waiting. Please be sure to make yourself visible to the operator at the bus stop and make sure to verify the time that the bus is scheduled to arrive.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1433 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why not add more service to the Strip?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-29T15:23:58-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1433\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1433\" href=\"#collapse-1-1433\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why not add more service to the Strip?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1433\" aria-labelledby=\"faq_1-1433\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">The amount of vehicles deployed to the Strip is based upon three factors: customer demand, vehicle capacity, and budget constraints. There are times during the year when demand for service is greater than usual. In those instances, budget permitting, the RTC will deploy additional vehicles to handle the increased demand for service.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1435 transit-services \"><span class=\"entry-title rich-snippet-hidden\">Why was my bus not on time?<\/span><span class=\"updated rich-snippet-hidden\">2021-03-11T21:52:35-08:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1435\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1435\" href=\"#collapse-1-1435\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why was my bus not on time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1435\" aria-labelledby=\"faq_1-1435\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-9\"><p>Scheduled times are approximate and may vary due to unusual traffic conditions or other significant disruptions along the route.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-61862 transit-services \"><span class=\"entry-title rich-snippet-hidden\">What is the carry-on bag policy?<\/span><span class=\"updated rich-snippet-hidden\">2020-06-18T09:26:18-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-61862\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-61862\" href=\"#collapse-1-61862\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the carry-on bag policy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-61862\" aria-labelledby=\"faq_1-61862\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-10\"><p>Customers are permitted to carry on only the number of bags that they are able to manage independently in one boarding without the assistance of the driver. The carry-on items must fit within a certain space either on your lap or in front of your area. If a customer brings more than he\/she is able to manage independently, it will be the customer\u2019s choice on whether to board with a manageable amount of items or find alternative transportation to carry the remaining packages. Items cannot be placed in the aisles.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":12,"menu_order":69,"comment_status":"closed","ping_status":"closed","template":"templates\/template-sidebar_alt.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":0,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}