{"id":66847,"date":"2022-09-27T08:41:49","date_gmt":"2022-09-27T15:41:49","guid":{"rendered":"https:\/\/www.rtcsnv.com\/ways-to-travel\/?page_id=66847"},"modified":"2024-03-27T10:55:52","modified_gmt":"2024-03-27T17:55:52","slug":"non-dedicated","status":"publish","type":"page","link":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/paratransit-accessibility\/non-dedicated\/","title":{"rendered":"Non-Dedicated Service (UZURV and SilverRide)"},"content":{"rendered":"

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Non-Dedicated Service Options (currently UZURV and SilverRide)<\/h1><\/div>

RTC\u2019s paratransit contractor has partnered with non-dedicated service providers (currently rideshare companies UZURV and SilverRide) to provide added mobility options that will complement the ADA paratransit service. Riders who opt-in can expect either an RTC paratransit vehicle, a UZURV private vehicle, or a SilverRide private vehicle to arrive during your scheduled pickup window for your paratransit ride.<\/p>\n<\/div>

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Program Details<\/h2>\n

While non-dedicated service (UZURV and SilverRide) may not be directly requested, it can be used as a way to supplement paratransit rides.<\/p>\n

If a UZURV or SilverRide vehicle is selected for your ride, you will receive a text from the RTC advising that your trip was moved. You will receive a follow-up text from UZURV or SilverRide with trip, vehicle, and driver details. The selected vehicle will be clearly identified with the UZURV or SilverRide logo.<\/p>\n

UZURV and SilverRide drivers pass a Federal Transit Administration drug test, are subject to random drug and alcohol testing, and undergo an extensive background check.<\/p>\n<\/div>

Requirements<\/h2>\n

To be eligible for participation in non-dedicated service (UZURV and SilverRide) pilot program, customers must meet the following criteria:<\/p>\n

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  • Able to travel independently (may not be suitable for persons with intellectual or memory deficits).<\/b><\/li>\n
  • At this time wheelchairs, scooters, or non-collapsible walkers <\/b>CANNOT <\/b><\/span>be accommodated.<\/b> <\/span><\/li>\n
  • Customers must have a smartphone with text capability.<\/b><\/li>\n<\/ul>\n<\/div>

    Program Benefits<\/h2>\n

    Non-dedicated service (currently UZURV and SilverRide) are options to help ease the stress that day-to-day variables like traffic, vehicle breakdowns, and construction may cause on routes and provide an added mobility option for paratransit customers. Paratransit staff will identify eligible paratransit rides to be provided by non-dedicated service providers.<\/p>\n<\/div><\/div><\/div>

    No Show \/ Cancellation Policy<\/h2>\n

    To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676- 1834 (TDD). A \u201cno show\u201d occurs when a customer does not board the vehicle within five (5) minutes of the vehicle\u2019s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. A \u201clate cancellation\u201d occurs when a customer cancels a trip less than two (2) hours before the start of the 30-minute ready window. Each late cancellation is counted as half (1\/2) of a penalty point. In any 30-day period, any customer who has \u201cno showed\u201d or \u201clate cancelled\u201d at least 10% of those trips will receive a suspension notice. A trip cancelled in accordance with our policy (i.e. more than two hours before the start of the pick-up window) will not be counted in the total number of trips booked and the client will not receive penalty points.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

    Opt-in to non-dedicated service (currently UZURV and SilverRide)<\/h2>\n

    Customers interested in opting in to non-dedicated service (currently UZURV and SilverRide) may fill out the form below.<\/p>\n<\/div>

    [fluentform id=”15″] <\/p>\n<\/div><\/div><\/div><\/div><\/div>

    Frequently Asked Questions<\/h2>\n<\/div>