{"id":65,"date":"2019-04-02T13:38:40","date_gmt":"2019-04-02T20:38:40","guid":{"rendered":"http:\/\/www2.rtcsnv.com\/ways-to-travel\/?page_id=65"},"modified":"2022-05-24T17:03:20","modified_gmt":"2022-05-25T00:03:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/paratransit-accessibility\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last rtc_intro_wrapper\" style=\"--awb-bg-color:#f4f4f4;--awb-bg-color-hover:#f4f4f4;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-accessible-icon fab circle-yes fusion-text-flow rtc_intro_icon\" style=\"--awb-circlecolor:#1d427f;--awb-circlecolor-hover:#1d427f;--awb-circlebordercolor:#1d427f;--awb-circlebordercolor-hover:#1d427f;--awb-circlebordersize:1px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:68.4px;--awb-margin-right:20px;\"><\/i><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one rtc_intro_title\" style=\"--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\" id=\"rtcfaqtop\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">FAQs<\/h1><\/div><div class=\"fusion-text fusion-text-1 rtc_intro_text\"><p>Do you have questions about Paratransit and Accessibility? Find the answers to the most frequently asked questions in this useful guide.<\/p>\n<p><a href=\"#general-faq\">General Paratransit FAQs<\/a> | <a href=\"#mobility-faq\">Mobility Training FAQs<\/a> | <a href=\"#certification-faq\">Certification FAQs<\/a> | <a href=\"#ridecheck-faq\">Ridecheck<\/a> | <a href=\"#ride-notification-faq\">Ride Notification System<\/a> | <a href=\"#myrtcpara\">myRTCpara<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\" id=\"general-faq\"><h2>General Paratransit<a style=\"display: inline-block; float: right; font-size: 16px;\" href=\"#rtcfaqtop\"><i class=\"fas fa-arrow-to-top\"><\/i> Back to Top<\/a><\/h2>\n<\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1837 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What is the RTC Policy Regarding Complementary Paratransit Service for Visitors?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:48:26-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1837\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1837\" href=\"#collapse-1-1837\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the RTC Policy Regarding Complementary Paratransit Service for Visitors?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1837\" aria-labelledby=\"faq_1-1837\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail. If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency then we will request that the visitor provide documentation of disability by mail, fax or e-mail. If the visitor appears in person to request visitor status and they are unable to present documentation of paratransit eligibility, we may require proof of residence and if their disability is not apparent the RTC will ask the visitor to sign a certification document that states that they are unable to use fixed route transit.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1839 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What is the Unattended Customer Policy?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:48:48-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1839\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1839\" href=\"#collapse-1-1839\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the Unattended Customer Policy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1839\" aria-labelledby=\"faq_1-1839\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Unattended Customer Policy allows customers, who require assistance from a Personal Care Attendant (PCA) to travel without a PCA on the vehicle if the PCA or otherwise responsible party is present to receive the passenger at each destination. This allows the customer to continue to remain as independent as possible when accessing services, but also ensures the customer\u2019s safety and well-being.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1841 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What is the RTC policy for providing reoccurring rides?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:49:17-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1841\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1841\" href=\"#collapse-1-1841\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the RTC policy for providing reoccurring rides?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1841\" aria-labelledby=\"faq_1-1841\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are three categories of subscription requests, each with different criteria:<\/p>\r\n<ul>\r\n\t<li>Weekly trips \u2013 will occur at least three (3) times over a seven-day period<\/li>\r\n\t<li>Weekday trips \u2013 will occur at least two (2) times, Monday through Friday<\/li>\r\n\t<li>Weekend trips \u2013 will occur at least one (1) time on Saturday and \/ or Sunday.<\/li>\r\n<\/ul>\r\n<p>To be considered for subscription service, a person must demonstrate a pattern of no excessive cancellations or no-shows. Requests may be made by contacting a RTC Customer Care Agent. The RTC offers subscription services as an optional component of service.<\/p>\r\n<p>Subscription services are allowed under the Americans for Disabilities Act (ADA) of 1990 but not mandated. Your request may be placed on a waiting list. When a space becomes available, the individual will be notified.<\/p>\r\n<p>Requests are maintained for four months, after which, you may re-apply.<\/p>\r\n<p>The RTC offers Subscription service for trips that are considered as consistent and repetitive where continuation will extend over a period of at least 90 days. Once subscription service goes into effect, there is no need for additional reservation calls.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1843 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">How do I know if an address is within the RTC service area?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:49:38-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1843\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1843\" href=\"#collapse-1-1843\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I know if an address is within the RTC service area?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1843\" aria-labelledby=\"faq_1-1843\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You are able to utilize the interactive map, 24 hours a day, to verify whether address is within service area. You can also contact the Customer Care department (702-228-4800) from 7 am to 6 pm to verify an address.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1845 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What are the hours of operation for RTC Paratransit?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:50:00-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1845\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1845\" href=\"#collapse-1-1845\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the hours of operation for RTC Paratransit?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1845\" aria-labelledby=\"faq_1-1845\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>RTC Paratransit service operates 24 hours per day, 365 days per week.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1847 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can my service animal sit in the seat beside me?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:50:27-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1847\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1847\" href=\"#collapse-1-1847\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can my service animal sit in the seat beside me?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1847\" aria-labelledby=\"faq_1-1847\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, service animals must sit on the floor or on the passenger\u2019s lap. They may not occupy a passenger seat.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1849 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can I bring my emotional support or comfort animal on RTC Paratransit?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:50:49-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1849\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1849\" href=\"#collapse-1-1849\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring my emotional support or comfort animal on RTC Paratransit?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1849\" aria-labelledby=\"faq_1-1849\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The RTC does allow Service Animals on their services, if an animal\u2019s only function were to provide emotional support or comfort for the rider, the animal would be considered a pet and must be in an appropriate pet carrier in order to be transported.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1851 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Is Paratransit free?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:51:11-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1851\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1851\" href=\"#collapse-1-1851\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is Paratransit free?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1851\" aria-labelledby=\"faq_1-1851\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, the RTC Paratransit operates for $3 per trip. View a complete list or purchase Paratransit fare options online.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1889 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can I request both a pick up time and an appointment time?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T11:15:01-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1889\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1889\" href=\"#collapse-1-1889\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request both a pick up time and an appointment time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1889\" aria-labelledby=\"faq_1-1889\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, the RTC Paratransit is a shared ride service customers are allowed to request either a pick-up time or an appointment time but not both.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1853 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What if I have to be at an appointment at a certain time?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:51:53-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1853\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1853\" href=\"#collapse-1-1853\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I have to be at an appointment at a certain time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1853\" aria-labelledby=\"faq_1-1853\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span style=\"font-weight: 400;\">The RTC allows for appointment requests, simply advise the Customer Care agent at time of scheduling of the time you wish to arrive for your appointment. The agent will then provide you with the pick-up window to ensure you arrive by the time requested.<\/span><\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1856 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Why does the agent give me a different time frame than the one I requested?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:52:25-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1856\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1856\" href=\"#collapse-1-1856\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does the agent give me a different time frame than the one I requested?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1856\" aria-labelledby=\"faq_1-1856\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The ADA allows a transit agency to negotiate pickup times within one hour before or after his or her desired departure time. The Customer Care Agent (CCA) will recite a 30 minute on time window based on an available negotiated time which may not exceed the ADA allotment.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1858 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">How long could I be on the Paratransit bus?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:53:06-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1858\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1858\" href=\"#collapse-1-1858\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long could I be on the Paratransit bus?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1858\" aria-labelledby=\"faq_1-1858\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A Paratransit trip could be comparable in length to an identical trip on the fixed route system, including the time necessary to travel to the bus stop, waiting for the bus, the actual riding time, time to transfer, and the time to travel from the final stop to your ultimate destination.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1860 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">How much time between pick up times should I allow?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:53:29-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1860\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1860\" href=\"#collapse-1-1860\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much time between pick up times should I allow?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1860\" aria-labelledby=\"faq_1-1860\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The interval between pick-up times on the same day is recommended to be at least two hours. For example, if the customer\u2019s scheduled pick-up time is 10:15 a.m., it is recommended that the customer does not schedule their next ride until 12:15 p.m. This will help to ensure the customer has arrived at their first destination with enough time prior to the arrival of their second or return ride.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1862 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Are the drivers required to provide assistance?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:53:58-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1862\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1862\" href=\"#collapse-1-1862\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the drivers required to provide assistance?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1862\" aria-labelledby=\"faq_1-1862\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Drivers are instructed to provide assistance when necessary. A driver may assist you between your door and the vehicle and again between the door of the vehicle and the door of your destination as long as the driver does not lose sight of the vehicle. Drivers may not enter residences, businesses or nursing homes.<\/p>\r\n<p>The driver will, if requested:<\/p>\r\n<ul>\r\n\t<li>Help fasten lap belt<\/li>\r\n\t<li>Verbally assist sight-impaired passengers.<\/li>\r\n\t<li>Offer an arm for stability.<\/li>\r\n<\/ul><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1864 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can the driver pull into my driveway?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T10:54:21-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1864\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1864\" href=\"#collapse-1-1864\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the driver pull into my driveway?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1864\" aria-labelledby=\"faq_1-1864\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No. RTC Paratransit vehicles are prohibited from traveling on private property or driveways.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1866 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Will the bus return to pick up a client who was a no show for their ride?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-22T10:45:14-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1866\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1866\" href=\"#collapse-1-1866\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will the bus return to pick up a client who was a no show for their ride?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1866\" aria-labelledby=\"faq_1-1866\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p>When the RTC takes a paratransit customer from their residence to his or her destination they will not be stranded at the destination except for the following:<\/p>\n<ul>\n<li>Agent asks to schedule the customer\u2019s return ride and the customer declines the return ride. If the customer calls in for the pick-up for the return ride, and they originally declined, it will fall under a same day ride request that RTC are not obligated to provide.<\/li>\n<li>No fare. Customer receives one pass on this and it is documented in the scheduling software as a \u201cno pay\u201d. If the \u201cno pay\u201d is for his or her pick-up from their residence the RTC will not transport, but if it is to his or her residence the RTC will not strand and note it in system \u2013 future occurrences would be handled under the <a href=\"\/ways-to-travel\/how-to-ride\/passenger-code-of-conduct\/\">Rider Code of Conduct<\/a> policy.<\/li>\n<li>One time only \u2013 this means the initial attempt to pick up the customer resulted in a no show a vehicle will be sent back one time when called. If the client no shows again there will be no third attempt to pick up the rider.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1869 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What is the policy for cancelling same day rides?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-22T10:42:56-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1869\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1869\" href=\"#collapse-1-1869\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the policy for cancelling same day rides?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1869\" aria-labelledby=\"faq_1-1869\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p>The RTC has a Customer No Show policy that identifies the time frames when cancellation can be made without penalty. View the <a href=\"\/ways-to-travel\/paratransit-accessibility\/rider-guide\/\">RTC Customer No Show policy<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1871 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Does a client have the right to appeal if their services are suspended?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-22T10:42:19-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1871\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1871\" href=\"#collapse-1-1871\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does a client have the right to appeal if their services are suspended?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1871\" aria-labelledby=\"faq_1-1871\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-5\"><p>Yes, the RTC allows client\u2019s whose service is suspended to appeal that decision. View the <a href=\"\/ways-to-travel\/paratransit-accessibility\/get-certified\/\">RTC Appeal process<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1873 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What if there is another passenger on the bus that is being disruptive?<\/span><span class=\"updated rich-snippet-hidden\">2021-10-13T14:07:09-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1873\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1873\" href=\"#collapse-1-1873\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if there is another passenger on the bus that is being disruptive?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1873\" aria-labelledby=\"faq_1-1873\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-6\"><p>The RTC desires to maintain and operate a safe, efficient, and effective public transit system. For the safety and comfort of all persons who interact with its public transit system, the RTC has established a policy to address the conduct of persons using RTC vehicles and facilities. To <a href=\"https:\/\/www.rtcsnv.com\/ways-to-travel\/how-to-ride\/passenger-code-of-conduct\/\">view the full policy please click here<\/a>.\u00a0 Please contact RTC Customer Care to report any inappropriate behavior via email by <a href=\"https:\/\/www.rtcsnv.com\/contact\/\">clicking here<\/a> or call 702-228-4800 option 7.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1875 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">What if I have a comment or complaint about the RTC Paratransit service?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-22T10:41:44-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1875\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1875\" href=\"#collapse-1-1875\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I have a comment or complaint about the RTC Paratransit service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1875\" aria-labelledby=\"faq_1-1875\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-7\"><p>The RTC wants to hear from customers. If a customer has a comment or complaint, have them contact Customer Care at (702) 228-4800 option 7 or (702) 676-1834 (TDD) to ask a question or leave comments, complaints, suggestions or recommendations. Comments can also be made 24 hours 365 days a year online at rtcsnv.com by clicking <a href=\"\/contact\/\">contact us<\/a>.<\/p>\n<p>Or if the customer prefers, he or she may write to:<\/p>\n<p>RTC Paratransit Services,<br \/>\n600 S. Grand Central Pkwy.,<br \/>\nSte. 350<br \/>\nLas Vegas, NV 89106<br \/>\nAttn: Customer Care<\/p>\n<p>When making a comment, please provide as much detail as possible so we can properly address his or her concern. For example, if the customer is reporting a situation involving a Paratransit vehicle, the exact date is necessary.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1877 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can I choose the type of vehicle that will pick me up for my trip?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T11:00:44-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1877\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1877\" href=\"#collapse-1-1877\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I choose the type of vehicle that will pick me up for my trip?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1877\" aria-labelledby=\"faq_1-1877\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, RTC ADA Paratransit Services may contract with other providers for transportation service. The Customer Care agent is unable to tell the customer what type of vehicle will be used for their trip. All vehicles used through this service are required to display a RTC sign on their vehicle. If the customer does not see the sign, they should ask the operator to show it to them. It is important to note that all RTC vehicles are ADA accessible.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1879 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Are children permitted to ride RTC Paratransit?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T11:01:06-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1879\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1879\" href=\"#collapse-1-1879\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are children permitted to ride RTC Paratransit?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1879\" aria-labelledby=\"faq_1-1879\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, but children under six years old must be accompanied by a responsible party. Children under six years old or who weigh less than 60 pounds must be secured in an approved child safety seat provided by the customer. For safety reasons, children capable of sitting on their own must sit in a seat and not on an adult\u2019s lap.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1881 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">I am from another state and have Paratransit services; can I use the RTC Paratransit service?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T11:01:31-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1881\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1881\" href=\"#collapse-1-1881\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am from another state and have Paratransit services; can I use the RTC Paratransit service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1881\" aria-labelledby=\"faq_1-1881\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail.If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency then we will request that the visitor provide documentation of disability by mail, fax or e-mail.If the visitor appears in person to request visitor status and they are unable to present documentation of paratransit eligibility, we may require proof of residence and if their disability is not apparent the RTC will ask the visitor to sign a certification document that states that they are unable to use fixed route transit.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1883 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Do I need my Paratransit ID to travel?<\/span><span class=\"updated rich-snippet-hidden\">2019-06-03T11:01:54-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1883\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1883\" href=\"#collapse-1-1883\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need my Paratransit ID to travel?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1883\" aria-labelledby=\"faq_1-1883\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The RTC ADA Paratransit service does not require passengers to provide their Paratransit ID. If you wish to travel on Fixed Route for free you would be required to tap your valid Paratransit ID.<\/p><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-67803 paratransit-faqs \"><span class=\"entry-title rich-snippet-hidden\">Can I request a specific Paratransit vehicle?<\/span><span class=\"updated rich-snippet-hidden\">2023-03-28T13:22:13-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-67803\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-67803\" href=\"#collapse-1-67803\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I request a specific Paratransit vehicle?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-67803\" aria-labelledby=\"faq_1-67803\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><p>RTC paratransit utilizes a dedicated fleet of ADA-accessible buses and vans. RTC paratransit does not accommodate requests or exclusions for specific vehicles within our fleet. Our accessible vehicles are equipped to transport eligible paratransit customers, including those who use wheelchairs and scooters requiring a lift or ramp to board a vehicle.<\/p>\n<p>This determination is in accordance with 49 CFR Parts 37 &amp; 38 &#8211; Department of Transportation (DOT) ADA Regulations Appendix E to Part 37\u2014Reasonable Modification Requests, 9. Dedicated vehicles or special equipment in a vehicle<em>. A paratransit passenger&#8217;s request for special equipment (e.g., the installation of specific hand rails or a front seat in a vehicle for the passenger to avoid nausea or back pain) can be denied so long as the requested equipment is not required by the Americans with Disabilities Act or the Department&#8217;s rules. Likewise, a request for a dedicated vehicle (e.g.,to avoid residual chemical odors) or a specific type or appearance of vehicle (e.g., a sedan rather than a van, in order to provide more comfortable service) can be denied. In all of these cases, the Department views meeting the request as involving a fundamental alteration of the provider&#8217;s service.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-9\" id=\"mobility-faq\"><h2>Mobility Training<a style=\"display: inline-block; float: right; font-size: 16px;\" href=\"#rtcfaqtop\"><i class=\"fas fa-arrow-to-top\"><\/i> Back to Top<\/a><\/h2>\n<\/div><style type=\"text\/css\">#accordian-2 .fusion-panel:hover,#accordian-2 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-2 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1638 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">How do I get started?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-31T09:26:57-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1638\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1638\" href=\"#collapse-2-1638\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I get started?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1638\" aria-labelledby=\"faq_2-1638\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">You can start by calling an RTC mobility instructor at (702) 676-1767 to set up an appointment for your in-home assessment. When you call, please be prepared to provide your name, address and telephone number. You may also be asked some general questions about your past experience using transit. If there is a specific route or destination you are particularly interested in, you may want to mention that to the RTC mobility instructor when you call to set up your appointment.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1640 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">What are the benefits of mobility training?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-31T09:27:16-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1640\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1640\" href=\"#collapse-2-1640\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the benefits of mobility training?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1640\" aria-labelledby=\"faq_2-1640\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">Mobility training will provide you with the independence you desire and enable you to travel where you want, when you want. As an independent traveler, you will be able to rely less on family and neighbors and have the freedom to plan your trips according to your own schedule. Using fixed-route transit service is less expensive than driving, using Americans with Disabilities Act (ADA) Paratransit or taxi service, and you will not have to schedule your trips in advance.\r\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1642 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">How long will the training last?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-31T09:27:32-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1642\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1642\" href=\"#collapse-2-1642\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long will the training last?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1642\" aria-labelledby=\"faq_2-1642\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">The time spent on training is based on an individual\u2019s need. An RTC mobility instructor will spend as little or as much time as needed to get you to the point where you are comfortable traveling on your own.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1644 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">What will I learn?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-25T11:48:33-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1644\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1644\" href=\"#collapse-2-1644\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What will I learn?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1644\" aria-labelledby=\"faq_2-1644\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-10\"><p>During the training period, you will be taught how to get to and from transit stops, learn important riding techniques, emergency procedures and how to get to and from specific destinations. The RTC mobility instructor will work with you to plan out your trips using the Transit Guide and\/or the RTC Mobile App and you will be taught how to maneuver your mobility aid, if necessary, on and off RTC transit vehicles using devices such as ramps, lifts, priority seats and securement straps. You will also learn how to deal with certain situations such as what to do if you miss your ride, get on the wrong bus or get lost.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1646 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">Who will conduct the mobility training?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-31T09:28:11-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1646\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1646\" href=\"#collapse-2-1646\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who will conduct the mobility training?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1646\" aria-labelledby=\"faq_2-1646\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">A qualified RTC transit mobility instructor will provide the training you need. RTC mobility instructors have in-depth experience with all RTC fixed-route transit service and will ensure that training is safe, easy, comfortable and fun. The RTC instructor will work with your schedule to make sure it is as convenient as possible for you.<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1648 mobility-training \"><span class=\"entry-title rich-snippet-hidden\">Am I eligible for the service?<\/span><span class=\"updated rich-snippet-hidden\">2019-05-31T09:28:26-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-1648\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-1648\" href=\"#collapse-2-1648\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Am I eligible for the service?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1648\" aria-labelledby=\"faq_2-1648\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\">If you are a person with a disability or a senior citizen and you are unfamiliar with the RTC\u2019s transit system, you may call the RTC\u2019s mobility instructors to set up an in-home, in-person assessment. A mobility instructor will determine your eligibility for the program and be able to get a better understanding of the type of training you will require.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-11\" id=\"certification-faq\"><h2>Certification<a style=\"display: inline-block; float: right; font-size: 16px;\" href=\"#rtcfaqtop\"><i class=\"fas fa-arrow-to-top\"><\/i> Back to Top<\/a><\/h2>\n<\/div><style type=\"text\/css\">#accordian-3 .fusion-panel:hover,#accordian-3 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-3 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-3 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2760 get-certified \"><span class=\"entry-title rich-snippet-hidden\">How is the ADA involved?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:22:46-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2760\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2760\" href=\"#collapse-3-2760\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is the ADA involved?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2760\" aria-labelledby=\"faq_3-2760\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-12\"><p>In compliance with the\u00a0<a href=\"http:\/\/www.ada.gov\/pubs\/adastatute08.htm#12143\" target=\"_blank\" rel=\"noopener noreferrer\">Americans with Disabilities Act<\/a>, Title II, Section 223, the Regional Transportation Commission provides transportation services for individuals who, because of their disability, are unable to travel on the fixed route system. RTC ADA Paratransit service is designed to provide those with disabilities equal access to public transportation. You may be eligible for the service if, because of a disability:<\/p>\n<ul>\n<li>You cannot independently travel to\/from fixed route stops.<\/li>\n<li>You could use an accessible fixed route vehicle, but the route that would be used is not accessible.<\/li>\n<li>You cannot independently navigate the system even though you can board the bus.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2762 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Is this something my doctor can prescribe?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:23:16-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2762\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2762\" href=\"#collapse-3-2762\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is this something my doctor can prescribe?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2762\" aria-labelledby=\"faq_3-2762\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-13\"><p>Eligibility for RTC ADA Paratransit Services is not a medical decision or something that can be prescribed by your physician. It is primarily a transportation decision.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2767 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What if fixed route is not available for me?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:24:46-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2767\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2767\" href=\"#collapse-3-2767\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if fixed route is not available for me?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2767\" aria-labelledby=\"faq_3-2767\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-14\"><p>The unavailability of fixed route service alone does not determine eligibility for an individual who might otherwise be able to use the fixed route service where available. In addition, the lack of a bus stop or its distance from an individual\u2019s residence cannot be considered when determining eligibility.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2805 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Interested in an appointment?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:39:25-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2805\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2805\" href=\"#collapse-3-2805\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Interested in an appointment?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2805\" aria-labelledby=\"faq_3-2805\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-15\"><p>If you are interested in applying for eligibility, you will need to schedule an appointment with the RTC\u2019s Certification Office by calling: (702) 676\u20111815 or (702) 676\u20111834 TDD for the hearing impaired Monday \u2013 Friday from 8 a.m. to 4:30 p.m.\u00a0<\/p>\n<p>Upon request, the RTC will provide complimentary transportation to and from the Evaluation Center.\u00a0 If you need transportation, you call RTC Customer Care at (702) 228-4800 anytime between 7:00 A.M. and 6:00 P.M., seven days per week, one to seven (7) days in advance of your scheduled evaluation to reserve a ride.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2807 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What to expect at your appointment?<\/span><span class=\"updated rich-snippet-hidden\">2023-11-02T16:36:52-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2807\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2807\" href=\"#collapse-3-2807\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What to expect at your appointment?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2807\" aria-labelledby=\"faq_3-2807\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-16\"><p>The application process will include an in-person interview and functional evaluation or testing of the applicant to determine what barriers prevents the applicant from using the RTC\u2019s accessible fixed route system. The functional assessments are conducted by independent professionals who are not affiliated with the RTC.\u00a0 It involves observation of an applicant attempting to perform functional tasks that simulate a fixed route trip, such as climbing steps, crossing a street, walking measured courses, taking cognitive tests, and other activities.<\/p>\n<p>The RTC\u2019s Functional Ability Assessment Process is used to identify the specific barriers to the applicant\u2019s independent access of the RTC\u2019s fixed-route transit service.\u00a0 There are various components to the evaluation process, which include the verification of disability, the applicant\u2019s own assessment of his\/ her ability and possible functional ability. The RTC also welcomes information from health care professionals regarding the applicant\u2019s ability to use fixed-route service, but it is not required.<\/p>\n<ul>\n<li>Bring a picture identification card issued by the DMV or other official agency for positive identification. Renewal clients bring your RTC ADA Paratransit Services photo identification card.<\/li>\n<li>Bring the Mobility Aid you use when traveling outside the home, even if your use of the aid is only intermittent.<\/li>\n<li>Dress appropriately for an outdoor evaluation. Please be advised minors are not permitted on the assessment course unless they are being evaluated for service. If you attend your appointment with a minor child, you must bring another adult that can supervise the child. The RTC is not responsible for the care and supervision of children when their responsible adult is out on the course.<\/li>\n<li>You may bring medical documentation or specific information from a health care professional that explains how your disability prevents you from riding fixed route bus service, but it is not required. Any information used in the determination of your eligibility may become part of your file.<\/li>\n<li>Please be prepared to have your photograph taken.<\/li>\n<\/ul>\n<p>Learn more about\u00a0<a href=\"https:\/\/www.rtcsnv.com\/ways-to-travel\/wp-content\/uploads\/sites\/2\/2023\/11\/ADA-PARATRANSIT-ELIGIBILITY-APPEAL-PROCESS.pdf\" target=\"_blank\" rel=\"noopener\">Paratransit eligibility process\u00a0<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2811 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What is a functional ability assessment?<\/span><span class=\"updated rich-snippet-hidden\">2023-11-02T16:38:01-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2811\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2811\" href=\"#collapse-3-2811\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is a functional ability assessment?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2811\" aria-labelledby=\"faq_3-2811\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-17\"><p>Functional ability assessments are evaluation tools used by the RTC to assist in determining whether an applicant has the independent ability to access RTC\u2019s fixed-route transit service and, if so, under what circumstances.\u00a0<\/p>\n<ul>\n<li>Applicants who experience a physical disability may participate in a Physical Functional Ability Assessment outdoors, which may include negotiating uneven terrain, cross slopes, curbs, and crossing streets.<\/li>\n<li>A portion of the course may be conducted outside, dress appropriately.\u00a0<\/li>\n<li>Applicants who might have difficulty using fixed route transit due to a developmental cognitive disability may participate in the Functional Assessment for Cognitive Transit Skills (FACTS) designed to evaluate the individual\u2019s bus travel skills, community safety skills and general orientation.<\/li>\n<li>Applicants who might have difficulty using fixed route transit due to memory impairment may participate in the Mini Mental Status Exam (MMSE) designed to reveal memory issues an applicant might be having and examine functions including\u00a0attention and calculation,\u00a0recall,\u00a0language,\u00a0ability to follow simple commands\u00a0and\u00a0orientation<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2815 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What are the categories of eligibility?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:42:43-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2815\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2815\" href=\"#collapse-3-2815\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the categories of eligibility?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2815\" aria-labelledby=\"faq_3-2815\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-18\"><p>Applicants who are determined eligible for RTC Paratransit Services are provided eligibility under several categories.<\/p>\n<ul>\n<li>Unconditional \u2013 The applicant is determined to be functionally prevented from independently accessing fixed-route service at any time.<\/li>\n<li>Conditional \u2013 The applicant is determined to be functionally prevented from independently accessing fixed-route service under certain circumstances. Paratransit Services may be provided when the interaction of the individual\u2019s disability and the environment or special circumstance create a barrier to independent use of the fixed-route service for a particular trip. Examples include those with extreme fatigue after treatments such as dialysis, or an individual with vision impairment to negotiate a dangerous area required in order to reach a bus stop.<\/li>\n<li>Temporary \u2013 The applicant is determined to be able to learn how to use fixed-route service with training, or if the disability or medical condition is temporary in nature<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2769 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What is the service area?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:25:13-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2769\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2769\" href=\"#collapse-3-2769\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the service area?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2769\" aria-labelledby=\"faq_3-2769\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-19\"><p>The Regional Transportation Commission of Southern Nevada is required to provide complementary Paratransit service to origins and destinations \u00be of a mile beyond the fixed route transit service area.\u00a0 Therefore, if you wish to travel using ADA Paratransit Services, the origin and destination of each trip must be scheduled within the core service area for Paratransit in order for the RTC to accommodate your transportation requests.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2771 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Can I apply if I live outside the service area?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:26:13-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2771\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2771\" href=\"#collapse-3-2771\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I apply if I live outside the service area?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2771\" aria-labelledby=\"faq_3-2771\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-9 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-20\"><p>Yes, an individual can apply even if they do not live within the service area. Customers living outside of the service area are responsible to get into the service area in order to use Para.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2773 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Can my child apply for Paratransit?<\/span><span class=\"updated rich-snippet-hidden\">2023-04-05T15:05:45-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2773\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2773\" href=\"#collapse-3-2773\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can my child apply for Paratransit?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2773\" aria-labelledby=\"faq_3-2773\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-10 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-21\"><p>Yes; however, a child under the age of 6 applying for Paratransit will be assessed with their guardian if a functional assessment is required.\u00a0<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2775 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Can I bring someone with me to my appointment?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:27:09-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2775\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2775\" href=\"#collapse-3-2775\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I bring someone with me to my appointment?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2775\" aria-labelledby=\"faq_3-2775\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-11 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-22\"><p>You are allowed to attend the appointment with another individual. The Eligibility Technician will direct questions to the applicant and expect the applicant to provide the answers. If the applicant is unable to provide the answers the person attending the appointment can assist when needed. However, only applicants are allowed to participate in the functional assessment.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2777 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Can two people (husband\/wife or mother\/daughter, etc.) be assessed at the same time?<\/span><span class=\"updated rich-snippet-hidden\">2023-04-05T15:06:17-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2777\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2777\" href=\"#collapse-3-2777\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can two people (husband\/wife or mother\/daughter, etc.) be assessed at the same time?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2777\" aria-labelledby=\"faq_3-2777\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-12 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-23\"><p>No, if you are required to appear to be assessed separate appointments need to be scheduled for each applicant.\u00a0 Each individual must be interviewed separately; however, the appointments can be scheduled in a way to allow each applicant the opportunity to attend with the other.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2779 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What is a Professional Verification Form?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:28:00-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2779\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2779\" href=\"#collapse-3-2779\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is a Professional Verification Form?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2779\" aria-labelledby=\"faq_3-2779\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-13 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-24\"><p>A Professional Verification Form is mailed to applicants with their appointment confirmation letter. It allows the customer to provide the RTC with the contact information of the providers they feel are best able to answer questions related to their functional ability. The RTC may use the form to contact those listed if they need more information related to your disability.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2781 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Does the doctor need to fill out my professional verification form?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:28:24-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2781\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2781\" href=\"#collapse-3-2781\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does the doctor need to fill out my professional verification form?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2781\" aria-labelledby=\"faq_3-2781\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-14 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-25\"><p>No. You can fill out the form and list any professionals (this includes caregivers, social workers, physical therapist, etc.) who have knowledge of your health conditions and how they prevent you from using the city bus.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2783 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What will this evaluation consist off?<\/span><span class=\"updated rich-snippet-hidden\">2023-04-05T15:07:03-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2783\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2783\" href=\"#collapse-3-2783\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What will this evaluation consist off?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2783\" aria-labelledby=\"faq_3-2783\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-15 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-26\"><p>You will meet with an Eligibility Technician and\/or Mobility Analyst who will ask questions about the disabilities and or conditions you experience and how they prevent you from using a regular city bus.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2785 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What kinds of assessments are performed?<\/span><span class=\"updated rich-snippet-hidden\">2023-04-05T15:07:32-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2785\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2785\" href=\"#collapse-3-2785\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What kinds of assessments are performed?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2785\" aria-labelledby=\"faq_3-2785\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-16 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-27\"><p>The Eligibility Technician or Mobility Analyst will determine what assessments, if any, need to be performed based off your reported barriers. The RTC administers a Physical assessment to assess mobility, a Mini Mental Status Exam (MMSE) to assess cognitive ability related to memory deficits and a Functional Cognitive assessment (FACTS) to assess a developmental cognitive disability.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2787 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What happens if I don\u2019t finish or participate in an assessment?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:29:41-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2787\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2787\" href=\"#collapse-3-2787\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I don\u2019t finish or participate in an assessment?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2787\" aria-labelledby=\"faq_3-2787\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-17 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-28\"><p>If you do not successfully complete a functional assessment your paratransit application will be considered incomplete and you will be asked to return to finish the assessment or provide medical documentation to explain why you are unable to participate in it.\u00a0<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2789 get-certified \"><span class=\"entry-title rich-snippet-hidden\">How long does the evaluation process take?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:30:15-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2789\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2789\" href=\"#collapse-3-2789\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does the evaluation process take?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2789\" aria-labelledby=\"faq_3-2789\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-18 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-29\"><p>The interview and assessment process can take up to 90 minutes. After the interview and assessment are complete the RTC has 21 days to make a determination of eligibility.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2791 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Why does it take 21 days?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:30:48-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2791\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2791\" href=\"#collapse-3-2791\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does it take 21 days?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2791\" aria-labelledby=\"faq_3-2791\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-19 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-30\"><p>A determination may be made sooner however by law the RTC has 21 days to review the file and any information provided by professionals regarding your functional ability.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2793 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What if I don\u2019t have documentation from my doctor?<\/span><span class=\"updated rich-snippet-hidden\">2023-04-05T15:08:07-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2793\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2793\" href=\"#collapse-3-2793\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I don\u2019t have documentation from my doctor?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2793\" aria-labelledby=\"faq_3-2793\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-20 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-31\"><p>Documentation from a doctor is not required to apply for service, attend an appointment, or an appeal.\u00a0 Documentation provided can be used to assist in making a determination but Paratransit is not a doctor prescribed service it is based specifically on the barriers an individual has using the city bus.\u00a0 Any information received from professional providers will be used to determine if that criterion is met.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2795 get-certified \"><span class=\"entry-title rich-snippet-hidden\">Why didn\u2019t the RTC contact my doctors before denying me?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:32:00-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2795\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2795\" href=\"#collapse-3-2795\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why didn\u2019t the RTC contact my doctors before denying me?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2795\" aria-labelledby=\"faq_3-2795\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-21 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-32\"><p>Paratransit service is based on an applicant\u2019s functional ability to independently use an accessible fixed route bus. If the applicant demonstrated the skills necessary to safely and independently access fixed route then the RTC had enough information to make an eligibility determination.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2798 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What can I do if I\u2019m denied?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:34:09-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2798\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2798\" href=\"#collapse-3-2798\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if I\u2019m denied?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2798\" aria-labelledby=\"faq_3-2798\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-22 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-33\"><p>Denied applicants have 65 days from the date on their denial letter to request an appeal. The appeals are done by a contracted provider that is not employed by the RTC. The Hearing Officer\u2019s decision is the final decision of the RTC.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2800 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What if my appeal is denied?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:34:33-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2800\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2800\" href=\"#collapse-3-2800\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if my appeal is denied?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2800\" aria-labelledby=\"faq_3-2800\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-23 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-34\"><p>If your appeal is denied and you do not agree with the final determination, you may complete a Federal Transit Administration (FTA) complaint form available at\u00a0<a href=\"http:\/\/www.fta.dot.gov\/\">www.fta.dot.gov<\/a>\u00a0or file a lawsuit in the Federal District Court in the City of Las Vegas\u00a0<a href=\"http:\/\/www.nvd.uscourts.gov\/\">www.nvd.uscourts.gov\/<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2802 get-certified \"><span class=\"entry-title rich-snippet-hidden\">If I was denied, how long do I have to wait to reapply?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-15T17:34:59-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2802\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2802\" href=\"#collapse-3-2802\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">If I was denied, how long do I have to wait to reapply?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2802\" aria-labelledby=\"faq_3-2802\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-24 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-35\"><p>If an individual has a significant change in their condition, a new diagnosis or they have a new mobility aid, the applicant can request a new assessment. If the above does not apply, an individual can reapply after three (3) years from the date of their original denial.\u00a0<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2764 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What is eligibility based on?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T09:24:25-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2764\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2764\" href=\"#collapse-3-2764\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is eligibility based on?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2764\" aria-labelledby=\"faq_3-2764\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-25 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-36\"><p>Eligibility is based on an individual\u2019s disability and functional inability to use the fixed route transit system.\u00a0 Each applicant is evaluated independently based on ADA requirements.Operational issues are not considered in the eligibility process. These are issues that affect any individual, whether or not they suffer from a disability. Operational issues that are not used to determine eligibility, include:<\/p>\n<ul>\n<li>Age<\/li>\n<li>Distance to a bus stop<\/li>\n<li>Lack of bus service to an area<\/li>\n<li>Overcrowded buses<\/li>\n<li>Weather conditions<\/li>\n<li>Trip distance and comparable travel time on fixed route<\/li>\n<\/ul>\n<p><strong>FTA FAQ page<\/strong><br \/>\n<a href=\"https:\/\/www.transit.dot.gov\/regulations-and-guidance\/civil-rights-ada\/frequently-asked-questions\">https:\/\/www.transit.dot.gov\/regulations-and-guidance\/civil-rights-ada\/frequently-asked-questions<\/a><\/p>\n<p>Disability alone does not determine paratransit eligibility; the decision is based on the applicant\u2019s functional ability to use the fixed route bus and is not a medical decision. The Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations in Appendix D to 49 C.F.R. Section 37.125 explain: \u201cThe substantive eligibility process is not aimed at making a medical or diagnostic determination. While evaluation by a physician (or professionals in rehabilitation or other relevant fields) may be used as part of the process, a diagnosis of a disability is not dispositive. What is needed is a determination of whether, as a practical matter, the individual can use fixed route transit in his or her own circumstances.\u201d<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2817 get-certified \"><span class=\"entry-title rich-snippet-hidden\">What is the Appeals Process?<\/span><span class=\"updated rich-snippet-hidden\">2023-11-02T16:15:01-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-2817\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-2817\" href=\"#collapse-3-2817\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the Appeals Process?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-2817\" aria-labelledby=\"faq_3-2817\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4-26 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-37\"><p>Whether an applicant is determined eligible or not for Paratransit Services, it is important to know that all of the RTC\u2019s transit vehicles are fully accessible. The RTC\u2019s transit fleet includes low-floor coaches with kneeling capability and either a ramp or lift. In addition, transit drivers provide accommodations by making stop and route announcements. The RTC also offers free training programs provided by Transit Mobility Specialists, making use of the RTC\u2019s fixed-route system possible for everyone in the community. Individuals who are capable of using the fixed-route system are encouraged to do so whenever possible.<\/p>\n<p>Applicants who are determined ineligible or who do not agree with the RTC\u2019s established conditions for the use of Paratransit Services have the right to request an appeal. The request for appeal must be filed with the Regional Transportation Commission of Southern Nevada within 65 days of the date on the initial letter of determination. In a notice of appeal, the applicant shall identify in writing their name, address and telephone number.\u00a0 The applicant may also choose to include information to support the appeal. For applicants recertifying their eligibility, access to ADA Paratransit Services will continue through the receipt of the Appeal Hearing Officer\u2019s decision.\u00a0<\/p>\n<p><strong>Notice of appeal should be mailed to<\/strong>:<\/p>\n<p>Regional Transportation Commission of Southern Nevada \u00a0<br \/>\nADA Certification Supervisor<br \/>\n600 S. Grand Central Parkway, Suite 350<br \/>\nLas Vegas, NV 89106.\u00a0<\/p>\n<p>Reasonable accommodation will be made for applicants who are unable to submit requests in wiring due to their disability.<\/p>\n<p>Once a request for an appeal has been made, the applicant will be notified by mail within 60 days with their hearing date and time. If necessary, arrangements will be made with ADA Paratransit Services to transport the appellant to and from the appeal hearing meeting. The appellant may bring a second party or advocate to assist with the presentation.\u00a0 In preparation for your appeal, you may contact the certification office and request a copy of the functional assessment used as a basis of determination.<\/p>\n<p>The appeal will be heard by a contracted Hearing Officer for the Regional Transportation Commission of Southern Nevada (RTC) ADA Paratransit Eligibility Appeals. The Hearing Officer shall prepare a written determination that shall be delivered to the RTC. \u00a0The written determination shall state the Appeal Hearing Officer\u2019s reasons for confirming, remanding or overturning the RTC\u2019s initial determination of eligibility. If no decision is made within 30 days after completion of the appeal hearing date, there will be a presumption of eligibility granted to the customer until a decision is rendered.\u00a0<\/p>\n<p>The appeal process is the final decision within the RTC.\u00a0 If a customer does not agree with the Hearing Officer\u2019s decision they can:<\/p>\n<ul>\n<li>File a lawsuit in the Federal District Court in the City of Las Vegas<\/li>\n<li>File a complaint with the Office of Civil Rights in the Federal Transit Administration<\/li>\n<li>Start a new application if there has a been a significant change in condition, new diagnosis, or new mobility aid<\/li>\n<\/ul>\n<p>View the\u00a0<a href=\"https:\/\/www.rtcsnv.com\/ways-to-travel\/wp-content\/uploads\/sites\/2\/2023\/11\/ADA-PARATRANSIT-ELIGIBILITY-APPEAL-PROCESS.pdf\" target=\"_blank\" rel=\"noopener\">RTC ADA Paratransit Eligibility Appeal Documentation<\/a>\u00a0(PDF)<br \/>\nView the\u00a0<a href=\"https:\/\/www.rtcsnv.com\/ways-to-travel\/wp-content\/uploads\/sites\/2\/2023\/11\/ADA-Paratransit-Appeal-Form.pdf\" target=\"_blank\" rel=\"noopener\">RTC ADA Paratransit Appeal Request Form<\/a>\u00a0(PDF)<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-38\" id=\"ride-notification-faq\"><h2>Ride Notification System<a style=\"display: inline-block; float: right; font-size: 16px;\" href=\"#rtcfaqtop\"><i class=\"fas fa-arrow-to-top\"><\/i> Back to Top<\/a><\/h2>\n<\/div><style type=\"text\/css\">#accordian-4 .fusion-panel:hover,#accordian-4 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-4 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-4 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2903 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">What is the Paratransit Customer Ride Notification System?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:45:12-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2903\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2903\" href=\"#collapse-4-2903\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the Paratransit Customer Ride Notification System?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2903\" aria-labelledby=\"faq_4-2903\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-39\"><p>The Regional Transportation Commission of Southern Nevada (RTC) has introduced the Ride Notification System for ADA Paratransit clients to schedule reminders the day before the scheduled trip and vehicle arrival updates on the day of service.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2905 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">What are my options for notification?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:45:39-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2905\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2905\" href=\"#collapse-4-2905\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are my options for notification?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2905\" aria-labelledby=\"faq_4-2905\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-40\"><p>Customers may choose to receive an e-mail notification or a text message to a mobile device. Please note that standard text message rates apply when selecting the text message notification.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2907 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">Will the text notification work for all cell phone carriers?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:46:15-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2907\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2907\" href=\"#collapse-4-2907\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will the text notification work for all cell phone carriers?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2907\" aria-labelledby=\"faq_4-2907\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-41\"><p>All cell phone carriers will support the text notification but standard text message rates apply.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2911 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">How do I sign-up?<\/span><span class=\"updated rich-snippet-hidden\">2020-09-24T09:38:10-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2911\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2911\" href=\"#collapse-4-2911\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I sign-up?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2911\" aria-labelledby=\"faq_4-2911\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-42\"><p>Customers may call 702-228-4800 to inquire about the Ride Notification System and receive assistance with the sign-up process.\u00a0<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2913 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">How do I set-up my notifications?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:47:54-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2913\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2913\" href=\"#collapse-4-2913\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set-up my notifications?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2913\" aria-labelledby=\"faq_4-2913\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-43\"><p>Setting up notifications is easy. Log into the Ride Notification System online and select your notification preferences. Preferences can be set-up by day of the week, time of day and notification via e-mail or text message. Customers will need to provide a valid e-mail address or mobile phone number to receive notifications.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2915 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">What if the notification system isn\u2019t working?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:48:23-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2915\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2915\" href=\"#collapse-4-2915\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if the notification system isn\u2019t working?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2915\" aria-labelledby=\"faq_4-2915\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-44\"><p>If customers are not receiving the notification e-mails or text messages, please log into your Ride Notification System account and ensure the alert check boxes and correct day of the week or time of day have been selected. If you have more issues, please contact RTC customer service at (702) 228-4800 to troubleshoot the problem.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2917 ride-notification-system \"><span class=\"entry-title rich-snippet-hidden\">Where do I go for more information?<\/span><span class=\"updated rich-snippet-hidden\">2019-07-16T15:48:48-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-2917\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-2917\" href=\"#collapse-4-2917\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where do I go for more information?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-2917\" aria-labelledby=\"faq_4-2917\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-45\"><p>For more information on the Paratransit Customer Ride Notification System, visit\u00a0<a href=\"http:\/\/www.rtcsnv.com\/\">rtcsnv.com<\/a>\u00a0or call RTC Customer Service at (702) 228-4800.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"myrtcpara\"><\/div><div class=\"fusion-text fusion-text-46\"><h2>myRTCpara <a style=\"display: inline-block; float: right; font-size: 16px;\" href=\"#rtcfaqtop\"><i class=\"fas fa-arrow-to-top\"><\/i> Back to Top<\/a><\/h2>\n<\/div><style type=\"text\/css\">#accordian-5 .fusion-panel:hover,#accordian-5 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-5 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:\"RTCRaleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-5 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: #1d427f;}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1d427f;}.fusion-accordian #accordian-5 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-5 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5 .panel-title a.hover .fa-fusion-box { background-color: #1d427f!important;border-color: #1d427f!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-5\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64128 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">What is myRTCpara?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:41:54-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64128\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64128\" href=\"#collapse-5-64128\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is myRTCpara?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64128\" aria-labelledby=\"faq_5-64128\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-47\"><p>myRTCpara is a system that allows Paratransit certified customers and\/or caretakers to book, cancel and manage their paratransit rides.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64130 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">Who can use myRTCpara?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:43:07-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64130\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64130\" href=\"#collapse-5-64130\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who can use myRTCpara?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64130\" aria-labelledby=\"faq_5-64130\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-48\"><p>RTC certified Paratransit riders.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64132 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">How do I access myRTCpara?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:45:52-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64132\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64132\" href=\"#collapse-5-64132\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I access myRTCpara?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64132\" aria-labelledby=\"faq_5-64132\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-49\"><p>Customers can access the system via the following website: <a href=\"https:\/\/myrtcpara.rtcsnv.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/myrtcpara.rtcsnv.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64134 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">What browsers are supported?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:48:53-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64134\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64134\" href=\"#collapse-5-64134\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What browsers are supported?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64134\" aria-labelledby=\"faq_5-64134\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-50\"><p>The following browsers are recommended:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Google Chrome<\/li>\n<li>Mozilla Firefox<\/li>\n<li>Microsoft Edge<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64136 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">How do I register to use the service?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:50:15-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64136\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64136\" href=\"#collapse-5-64136\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I register to use the service?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64136\" aria-labelledby=\"faq_5-64136\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-51\"><p>RTC certified Paratransit customers can enroll by providing their client ID and date of birth on file with the RTC and providing a valid email address. *If you already have an email address on file with RTC, the email address provided must match the address provided.<\/p>\n<ul>\n<li>Customers can self-enroll by clicking on <strong>Enrollment<\/strong> below the sign-in button.<\/li>\n<li>Enter the Client ID on file with RTC, a valid email address, and the Date of Birth in your client profile.<\/li>\n<li>Customers will receive an email requesting them to activate the account and select a password.<\/li>\n<li>The account will then be activated and customers can use the sign-in box on the main screen to sign into their account.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-64138 myrtcpara-faq \"><span class=\"entry-title rich-snippet-hidden\">How do I book a trip?<\/span><span class=\"updated rich-snippet-hidden\">2021-07-12T07:56:17-07:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-64138\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-64138\" href=\"#collapse-5-64138\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I book a trip?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-64138\" aria-labelledby=\"faq_5-64138\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-52\"><p>Once you have logged into the <em>my<\/em>RTCpara page, there will be a menu on the left side of the screen.<\/p>\n<ul>\n<li>Select the Book Trip option.<\/li>\n<li>Designate all of your pertinent trip information.<\/li>\n<li>Click on Book Trip and Confirm Booking.<\/li>\n<\/ul>\n<p>For additional information on booking a trip, please refer to the video tutorial on our website at <a href=\"https:\/\/www.rtcsnv.com\/ways-to-travel\/paratransit-accessibility\/ridecheck-rider-alerts\/\">myRTCpara Info\/<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":2941,"menu_order":57,"comment_status":"closed","ping_status":"closed","template":"templates\/template-sidebar_alt.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/pages\/2941"}],"wp:attachment":[{"href":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}