{"id":2941,"date":"2019-07-16T16:39:02","date_gmt":"2019-07-16T23:39:02","guid":{"rendered":"https:\/\/www2.rtcsnv.com\/ways-to-travel\/?page_id=2941"},"modified":"2024-01-16T11:29:18","modified_gmt":"2024-01-16T19:29:18","slug":"paratransit-accessibility","status":"publish","type":"page","link":"https:\/\/rtc.staging.snvhost.net\/ways-to-travel\/paratransit-accessibility\/","title":{"rendered":"Paratransit & Accessibility"},"content":{"rendered":"

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Paratransit and Accessibility<\/h1>\n<\/div>
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The Regional Transportation Commission of Southern Nevada\u2019s (RTC) paratransit service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC\u2019s fixed-route system either all of the time, temporarily or under certain circumstances. All paratransit customers are eligible and encouraged to use fixed- route services. Paratransit I.D. card holders can ride any fixed-route or express route free of charge.<\/p>\n

About<\/a>\u00a0 |\u00a0 Fares<\/a> \u00a0|\u00a0 For Visitors<\/a>\u00a0 |\u00a0 Additional Resources<\/a>\u00a0 |\u00a0 Reasonable Modification<\/a><\/p>\n<\/div>

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About <\/b><\/h2>\n

The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one\u2019s ability to use the fixed-route system, which may be determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.<\/span><\/p>\n

RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). The <\/span>service area<\/span><\/a> is directly connected to the fixed route service area in which it extends \u00be of a mile beyond the current RTC fixed route service area. <\/span>Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.<\/p>\n<\/div>

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No Show Policy<\/h2><\/div>
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A \u201cno show\u201d occurs when a customer does not board the vehicle within five minutes of the vehicle\u2019s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see our Paratransit Rider Guide<\/a>.<\/p>\n<\/div>

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UPDATES<\/p>\n<\/div>

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RTC Mobility Trained and ADA Paratransit Customers:<\/strong><\/p>\n

Your time is important!<\/strong><\/p>\n

Paratransit passengers should be ready to depart at any time during their scheduled pick-up window.\u00a0 If the Paratransit vehicle arrives early, passengers are allowed to board early, but do not have to board ahead of the scheduled window.\u00a0 <\/strong>\u00a0Passengers WILL NOT be penalized for not boarding early.\u00a0 <\/strong>If the driver arrives early, the driver will wait until the passenger\u2019s pick-up window begins.\u00a0 Once the window begins, a passenger has five minutes to board the vehicle.<\/p>\n

Don’t forget to tap your I.D. as you board<\/strong><\/p>\n

When boarding fixed route vehicles, Regional Transportation Commission of Southern Nevada (RTC) customers who use their RTC-issued Paratransit I.D., Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. will be asked to tap the card on the electronic validator to ride fixed route. The validator is located on the pole right inside the front door of the vehicles.<\/p>\n

This means there are now three steps customers with Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. need to follow when boarding. First, show the transit operator the RTC-issued I.D. card to prove eligibility for the reduced fare rate. Second, swipe the pass to pay fare or insert money in to the farebox. (Paratransit customers would skip this step.) Third, tap your RTC-issued I.D. card on the electronic validator.<\/p>\n<\/div>

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Paratransit Fares <\/b><\/h2>\n

Passengers are responsible for paying their fare at the time of boarding. Failure to do so may result in the customer not being transported. Companions are charged at the same fare amount as the ADA passenger. Please have the exact fare ready. Drivers do not make change or accept checks.
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Order Paratransit Passes Online<\/span><\/a><\/div>

 <\/p>\n\n\n\n\n\n\n
One Way<\/strong><\/span><\/td>\nCoupon Books<\/strong><\/span><\/td>\n22\/46 Single-Ride Passes<\/strong><\/span><\/td>\n<\/tr>\n
$3 (Base Cash Fare)<\/td>\n$12 (4 Rides)<\/td>\n$40 (22 Rides)<\/td>\n<\/tr>\n
\u00a0<\/td>\n$30 (10 Rides)<\/span><\/td>\n$80 (46 Rides)<\/span><\/td>\n<\/tr>\n
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How to buy:<\/strong><\/p>\n

On-board vehicles<\/p>\n<\/td>\n

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How to buy:
\n<\/strong><\/p>\n

Online<\/a><\/p>\n<\/td>\n

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How to buy:<\/b><\/p>\n

In person, by mail or online<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>

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Paratransit 22\/46 Single-Ride Passes<\/h3>\n

22\/46 single-ride passes can be purchased the following ways:<\/p>\n

In person at:<\/strong>
\nthe RTC Administration Building
\n600 S. Grand Central Pkwy., Las Vegas, NV 89106<\/p>\n

By mail with check* or money order to:<\/strong>
\nRegional Transportation Commission of Southern Nevada
\nATTN.: Accounts Receivable
\n600 S. Grand Central Pkwy. Suite 350, Las Vegas, NV 89106<\/p>\n<\/div>

<\/i> Download 22\/46 Single Ride FAQs in English<\/a>
\n<\/i> Download 22\/46 Single Ride FAQs in Spanish<\/a> <\/p>\n

* Sorry, we cannot accept out\u2011of\u2011state checks or third-party checks. Checks must be pre\u2011printed with your name and address. Fares must be paid at the time of boarding a vehicle.<\/em><\/p>\n<\/div>

Personal Care Attendants<\/h3>\n

Personal Care Attendants (PCAs) are permitted to ride free of charge providing the customer has either a fixed-route reduced fare card or a Paratransit ID Card from RTC or another transit agency certifying that the customer requires a PCA to ride.<\/p>\n<\/div>

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<\/i><\/i><\/span>For Paratransit Visitors<\/span><\/a><\/h4><\/div>
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The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail. If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency, then we will request that the visitor provide documentation of disability by mail, fax or e-mail. If the visitor appears in person to request visitor status and they are unable to present documentation of paratransit eligibility, we may require proof of residence and if their disability is not apparent the RTC will ask the visitor to sign a certification document that states that they are unable to use fixed route transit. Visitors will be eligible for up to 21 days of service, per 365-day period.\u00a0 If the visitor requires more than 21 days of service they would need to apply for RTC ADA Paratransit service<\/a> in the same fashion as a resident<\/p>\r\n

Please contact RTC Paratransit Customer Service for additional assistance.
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\r\n<\/span>Phone: 702-228-4800
\r\n<\/span>Fax: 702-676-1732,
\r\n<\/span>Mail: 600 S. Grand Central Pkwy, Las Vegas NV, 89106
\r\n<\/span>Email: <\/span>certadmin@rtcsnv.com<\/span><\/a><\/p>\r\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Additional Resources<\/span><\/a><\/h4><\/div>
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The following links are for state funded Web sites which provide up-to-date information and resources you may find useful:<\/p>\r\n

Paratransit FAQs<\/a><\/p>\r\n

Nevada Care Connection<\/a>
\r\nThis Website is a clearinghouse of information provided by the The Continuum (funded by the Aging and Disabilities Services Division) to support and assist caregivers.<\/p>\r\n

Nevada 211<\/a>
\r\nThis Web site contains information on the Nevada 211 program. Nevada 211 is a statewide provider of information on health and human services. Nevada 211 was formed through a coalition of United Way of Southern Nevada, United Way of Northern Nevada and the Sierra, the State of Nevada, HELP of Southern Nevada and Crisis Call Center.<\/i><\/p>\r\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Reasonable Modification<\/span><\/a><\/h4><\/div>
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Pursuant to federal regulations, the RTC will consider requests for reasonable modifications to its policies, practices, and procedures made by an individual with a disability to enable customers to better access public transportation. In order to request a modification, please submit a description of what is needed to the RTC via:<\/p>\r\n