{"id":11274,"date":"2024-01-18T15:55:23","date_gmt":"2024-01-18T23:55:23","guid":{"rendered":"https:\/\/www.rtcsnv.com\/news\/?p=11274"},"modified":"2024-01-18T17:35:49","modified_gmt":"2024-01-19T01:35:49","slug":"rider-101-how-to-submit-comments-and-complaints","status":"publish","type":"post","link":"https:\/\/rtc.staging.snvhost.net\/news\/rider-101-how-to-submit-comments-and-complaints\/","title":{"rendered":"Rider 101: How to submit comments and feedback"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>The RTC is here to help you navigate how to submit your comments, ideas, and concerns. We know transit service can\u2019t be perfect, but we can strive to get close. For us to continue to improve, we need to hear from you, our customers. Today we will show you how to submit comments and feedback on the RTC website.<\/p>\n<ul>\n<li><strong>Step #1<\/strong>: Head to <a href=\"www.rtcsnv.com\/contact\">www.rtcsnv.com\/contact<\/a>.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"lazyload alignnone  wp-image-11277\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1.png\" alt=\"\" width=\"581\" height=\"212\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27581%27%20height%3D%27212%27%20viewBox%3D%270%200%20581%20212%27%3E%3Crect%20width%3D%27581%27%20height%3D%27212%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-200x73.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-300x109.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-400x146.png 400w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-600x219.png 600w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-768x280.png 768w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-800x292.png 800w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-1024x374.png 1024w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1-1200x438.png 1200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-1.png 1214w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 581px) 100vw, 581px\" \/><\/p>\n<ul>\n<li><strong>Step #2<\/strong>: In the drop down \u201cHow Can We Help You?\u201d select the specific issue you are having. For example, \u201cReport a fixed route bus issue,\u201d \u201cRequest Information,\u201d or \u201cGeneral Comment.\u201d There are many choices in this menu.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"lazyload  wp-image-11278 aligncenter\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2.png\" alt=\"\" width=\"617\" height=\"330\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27617%27%20height%3D%27330%27%20viewBox%3D%270%200%20617%20330%27%3E%3Crect%20width%3D%27617%27%20height%3D%27330%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2-200x107.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2-300x160.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2-400x214.png 400w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2-600x321.png 600w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-2.png 752w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 617px) 100vw, 617px\" \/><\/p>\n<ul>\n<li><strong>Step #3:\u00a0<\/strong>Type your comment or feedback, fill in your first &amp; last name, and enter your email address.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"lazyload  wp-image-11279 aligncenter\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3.png\" alt=\"\" width=\"593\" height=\"302\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27593%27%20height%3D%27302%27%20viewBox%3D%270%200%20593%20302%27%3E%3Crect%20width%3D%27593%27%20height%3D%27302%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3-200x102.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3-300x153.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3-400x204.png 400w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3-600x306.png 600w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-3.png 738w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 593px) 100vw, 593px\" \/><\/p>\n<ul>\n<li><strong>Step #4 (optional)<\/strong>: Additional fields asking for your address or phone\/mobile number is optional.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"lazyload alignnone  wp-image-11280\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4.png\" alt=\"\" width=\"595\" height=\"294\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27595%27%20height%3D%27294%27%20viewBox%3D%270%200%20595%20294%27%3E%3Crect%20width%3D%27595%27%20height%3D%27294%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4-200x99.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4-300x148.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4-400x198.png 400w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4-600x296.png 600w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-4.png 735w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 595px) 100vw, 595px\" \/><\/p>\n<ul>\n<li><strong>Step #5:\u00a0<\/strong>Select if you would like us to contact you about the issue you submitted. And select if you would like to receive up-to-date information from the RTC Blog.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-11281\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5.png\" alt=\"\" width=\"621\" height=\"216\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27621%27%20height%3D%27216%27%20viewBox%3D%270%200%20621%20216%27%3E%3Crect%20width%3D%27621%27%20height%3D%27216%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5-200x70.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5-300x104.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5-400x139.png 400w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5-600x209.png 600w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-5.png 621w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 621px) 100vw, 621px\" \/>\u00a0<\/p>\n<ul>\n<li><strong>Step #6:<\/strong> Finally interact with our reCAPTCHA. We need to know you are not a bot! Click \u201cSubmit Online Comment,\u201d and you&#8217;re done!<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-11282\" src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-6.png\" data-orig-src=\"https:\/\/www.rtcsnv.com\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-6.png\" alt=\"\" width=\"393\" height=\"171\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27393%27%20height%3D%27171%27%20viewBox%3D%270%200%20393%20171%27%3E%3Crect%20width%3D%27393%27%20height%3D%27171%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-6-200x87.png 200w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-6-300x131.png 300w, https:\/\/rtc.staging.snvhost.net\/news\/wp-content\/uploads\/sites\/6\/2024\/01\/step-6.png 393w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/p>\n<p>The RTC is committed to providing safe and reliable transportation service for everyone. We are here to serve you. So please feel free to leave us your comments, suggestions, or concerns to help us improve our service. You can also reach our customer care team by calling us at 1-800-228-3911 or (702) 228-RIDE (7433).<\/p>\n<p>Safe travels on your next transit adventure!<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":42,"featured_media":11300,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[8],"tags":[187,103,29],"class_list":["post-11274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-rider-101","tag-ridertc","tag-transit"],"acf":[],"_links":{"self":[{"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/posts\/11274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/comments?post=11274"}],"version-history":[{"count":7,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/posts\/11274\/revisions"}],"predecessor-version":[{"id":11301,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/posts\/11274\/revisions\/11301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/media\/11300"}],"wp:attachment":[{"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/media?parent=11274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/categories?post=11274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rtc.staging.snvhost.net\/news\/wp-json\/wp\/v2\/tags?post=11274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}